different model? If it's a lack of quality, sell them a higher-priced item. If it has a high price, show them something you have that's cheaper. Or shift the focus to a model of a different color or a different shape. Hints and Tips: 1. If negotiations stall, offer options. 2. Don't be afraid to introduce a customer to your other products. 3- Even if you have a sale, try to tag on something else. Rating: 5/5 Use NLP Techniques NLP stands for Neuro-linguistic Programming and was developed by John Grinder and Richard Bandler. It's a big enough subject to cover several books on it's own. It's all about communication modalities and understanding how people think, make decisions, learn, and understand. There are so many NLP skills you can use to build rapport with people. For example, by matching and mirroring (that is, copying the body language of your prospect), you will be able to start building instant rapport. You will instantly seem more trustworthy and familiar. Also match and mirror the skills of your prospects' communication modalities, that is visual, auditory, or kinesthetic. These skills alone can win you the sale. There are plenty of good books you can read on the subject. Hints and Tips: 1. Monitor and mirror the body language of your prospects. 2. Match their words and the tonality, pitch, pace, and volume of their speech. 3- Read as much as you can on the subject. Rating: 5/5 107