Sales Scripts

Absolutely essential whatever business you're in. Once you find the right (or very close to right) way to sell something to someone, why change it? Write down exactly what you said, and then do that every time. And make sure your team does the same. Every customer is different, but the objective is always the same: Match the product to the buyer. You should have scripts for everything-from answering the phone to saying good-bye.

Hints and Tips:

1. Have a script prepared for every situation.

2. Make sure every team member has a copy.

3- Write the scripts in such a way they are easy to talk-nothing sounds sillier than a string of long words. Use questions most of all.

4. Test, measure, and be prepared to change any scripts with a lackluster performance.

Rating: 5/5

Build Trust and Rapport

There are some simple things that you can do to make sure this happens. First, always use their names, and make sure you introduce yourself using your full name. Ask them questions, and genuinely listen to the response-these are your clues. Provide ideas and advice, and do your best to help them. If you believe in your product, you should know that one of the best ways to help them is to sell them something.

Hints and Tips:

1. Spend more time listening than talking.

2. Remember their first names and then use them during the conversation. Remember that nothing sounds better to people than the sound of their own names. 105